Tell us where your workflow got stuck
Email contactkoinei@gmail.com for MusicTimestamps support, product ideas or a request about your data.
Email the operatorThis guide is in English. The assistant supports 83 interface languages.
Include enough detail to reproduce the problem
Name MusicTimestamps, the browser and device, your input file type, the output you requested and the step where it failed. An exact error message or a small non-sensitive example is more useful than a description such as 'it does not work'.
- For timing: describe whether captions are early, late or drifting.
- For conversion: include the source and destination formats.
- For video: mention the media container and any displayed export error.
- For chat: quote the response that did not fit the task.
Data and billing questions
For deletion or other data requests, explain which conversation or account you mean. Do not send passwords or payment-card information. For a purchase made through LyricTimestamps, identify that product and include the relevant receipt reference.
Questions about this workflow
Should I send my entire recording?
Start with a description and the error message. Send only an example you are comfortable sharing and that you have permission to provide.
Can I suggest a new utility?
Yes. Describe the input you have, the result you need and the application that will consume it.
Is this an instant support chat?
No. The address reaches the operator. The assistant on the home page guides tool workflows but is not a promise of a human response.