Start with the product named on your receipt
This MusicTimestamps page has no checkout. If your workflow involved a paid alignment option, check the receipt and the terms presented by LyricTimestamps.
This guide is in English. The assistant supports 83 interface languages.
Help us find the purchase
Email contactkoinei@gmail.com with the product name, purchase date, receipt reference and a description of what happened. Do not send a full payment-card number or password. The operator can use those details to identify the relevant billing support path.
A failed export and a payment question are different
For a conversion or video problem, describe the file and the error. For a charge, include the purchase reference. A failed local operation does not by itself tell us which paid service, if any, was involved.
Read the applicable purchase terms
Refund eligibility depends on the offer and terms attached to the actual purchase and applicable requirements. This page does not create an additional MusicTimestamps refund promise or replace the billing information on your receipt.
Questions about this workflow
Does MusicTimestamps sell a separate subscription here?
No checkout is offered on this MusicTimestamps page. Inspect the actual product and receipt if you made a purchase elsewhere in the workflow.
Where should I report an unexpected charge?
Contact the operator at contactkoinei@gmail.com with the product and receipt reference, or use the support information on the receipt.
Can I get help even if I did not pay?
Yes. Use the contact page to report a tool problem with its source format, requested output and error details.